24hr Free Trial
Get Started

Privacy Policy

1. Introduction

Welcome to iptvflixhd.com (“iptvflixhd”, “we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our IPTV streaming service (collectively, the “Service”).

This Privacy Policy applies to all users of iptvflixhd.com and should be read in conjunction with our Terms of Service.

By using our Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Service.

iptvflixhd.com is operated from the United Kingdom and complies with:

  • General Data Protection Regulation (GDPR) (EU) 2016/679
  • UK Data Protection Act 2018
  • Privacy and Electronic Communications Regulations (PECR) 2003

For more information about data protection in the UK, visit the Information Commissioner’s Office (ICO).

2. Information We Collect

We collect several types of information from and about users of our Service to provide, maintain, and improve our services.

2.1 Personal Information You Provide

When you register for an account or use our Service, we may collect the following personal information:

Account Registration Information:

  • Full name
  • Email address
  • Username and password
  • Date of birth (to verify age eligibility)
  • Country of residence

Payment and Billing Information:

  • Billing address
  • Payment card details (processed securely through our payment processors)
  • Transaction history
  • Invoice records

Communications:

  • Messages you send to our customer support team
  • Feedback, reviews, or survey responses
  • Any other information you choose to provide

Important: We do not store complete payment card details on our servers. Payment information is processed securely by third-party payment processors compliant with PCI DSS (Payment Card Industry Data Security Standard).

2.2 Information Collected Automatically

When you access or use our Service, we automatically collect certain information:

Device and Usage Information:

  • IP address
  • Device type, model, and operating system
  • Browser type and version
  • Unique device identifiers
  • Internet service provider (ISP)
  • Pages visited and features used
  • Time and date of access
  • Referring/exit pages and URLs
  • Click stream data

Streaming Information:

  • Content viewed (channels, programmes, duration)
  • Playback quality and buffering events
  • Streaming device information
  • Connection quality and bandwidth
  • Service usage patterns and preferences

Location Information:

  • Approximate geographic location derived from IP address
  • Country and city-level location data
  • Time zone information

We collect this information to:

  • Provide and maintain the Service
  • Improve streaming quality and user experience
  • Troubleshoot technical issues
  • Prevent fraud and ensure security
  • Comply with legal obligations

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences.

Types of Cookies We Use:

Essential Cookies (Strictly Necessary):

  • Required for the Service to function properly
  • Enable account login and authentication
  • Remember your preferences during a session
  • Provide security features

Performance and Analytics Cookies:

  • Help us understand how visitors use our Service
  • Collect anonymous statistical data
  • Identify technical issues
  • Measure Service performance

Functionality Cookies:

  • Remember your settings and preferences
  • Provide personalized features
  • Enable enhanced functionality

Advertising and Marketing Cookies (if applicable):

  • Deliver relevant advertisements
  • Measure advertising effectiveness
  • Limit the number of times you see an ad

Managing Cookies:

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block all cookies
  • Block third-party cookies
  • Clear cookies when you close your browser

Please note that disabling certain cookies may affect the functionality of our Service.

For detailed information about cookies, visit All About Cookies or the ICO Cookie Guidance.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

Payment Processors:

  • Payment confirmation and transaction details
  • Fraud detection information

Analytics Providers:

  • Website usage statistics
  • User behavior insights

Social Media Platforms (if you choose to connect):

  • Profile information
  • Email address
  • Friends/contacts list (with your permission)

Marketing Partners:

  • Advertising identifiers
  • Campaign performance data

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Management

  • Create and manage your account
  • Process subscriptions and payments
  • Deliver the IPTV streaming service
  • Provide customer support and respond to inquiries
  • Send service-related communications (e.g., account confirmations, technical notices)
  • Verify your identity and eligibility

3.2 Service Improvement and Development

  • Analyze usage patterns to improve functionality
  • Develop new features and services
  • Optimize streaming quality and performance
  • Conduct research and analytics
  • Test new technologies and features

3.3 Personalization

  • Customize your user experience
  • Recommend content based on viewing history
  • Remember your preferences and settings
  • Provide personalized content suggestions

3.4 Security and Fraud Prevention

  • Detect and prevent fraudulent activity
  • Protect against security threats
  • Enforce our Terms of Service
  • Investigate violations and suspicious activity
  • Maintain the safety and integrity of our Service

3.5 Legal Compliance

  • Comply with legal obligations and regulations
  • Respond to legal requests and court orders
  • Enforce our legal rights
  • Protect against legal liability

3.6 Marketing and Communications (with your consent)

  • Send promotional emails and newsletters
  • Inform you about new features, products, or special offers
  • Conduct surveys and gather feedback
  • Send personalized marketing communications

You can opt-out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in promotional emails
  • Adjusting your account settings
  • Contacting us at info@iptvflixhd.com

Important: You cannot opt-out of essential service-related communications (e.g., account security alerts, subscription confirmations).

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

4.1 Contractual Necessity

  • To perform our contract with you (Terms of Service)
  • To provide the Service you subscribed to
  • To process payments and manage your account

4.2 Legitimate Interests

  • To improve and develop our Service
  • To ensure security and prevent fraud
  • To analyze usage and optimize performance
  • To conduct business operations

4.3 Legal Obligation

  • To comply with applicable laws and regulations
  • To respond to legal requests
  • To cooperate with law enforcement

4.4 Consent

  • To send marketing communications
  • To use certain cookies and tracking technologies
  • To process data for specific purposes you’ve agreed to

You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating our Service, including:

Payment Processors:

  • To process subscription payments and transactions
  • Examples: Stripe, PayPal, or other payment gateways

Cloud Hosting Providers:

  • To store data and host our infrastructure
  • Examples: AWS, Google Cloud, Microsoft Azure

Content Delivery Networks (CDNs):

  • To deliver streaming content efficiently
  • To improve performance and reduce buffering

Analytics and Performance Monitoring:

  • To analyze website traffic and usage patterns
  • Examples: Google Analytics, Mixpanel

Customer Support Tools:

  • To provide efficient customer service
  • Examples: Zendesk, Intercom

Email Service Providers:

  • To send transactional and marketing emails
  • Examples: SendGrid, Mailchimp

Security and Fraud Prevention:

  • To detect and prevent fraudulent activity
  • To enhance security measures

All third-party service providers are contractually obligated to:

  • Process data only as instructed by us
  • Implement appropriate security measures
  • Comply with GDPR and UK data protection laws
  • Not use your data for their own purposes

5.2 Legal Requirements and Protection

We may disclose your information when we believe it is necessary to:

  • Comply with legal obligations, court orders, or legal processes
  • Enforce our Terms of Service and other agreements
  • Protect the rights, property, or safety of iptvflixhd.com, our users, or the public
  • Detect, prevent, or investigate fraud, security issues, or illegal activities
  • Respond to government or regulatory requests

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. This includes:

  • Statistical data about Service usage
  • Demographic trends
  • Industry reports and research

5.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

6. International Data Transfers

iptvflixhd.com operates primarily in the United Kingdom. However, some of our service providers and partners may be located in countries outside the UK and European Economic Area (EEA), including the United States.

When we transfer your personal data internationally, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy Decisions recognizing that certain countries provide adequate data protection
  • UK International Data Transfer Agreement (IDTA)
  • Other legally approved transfer mechanisms

Your personal data will only be transferred to countries that provide an adequate level of data protection or where we have implemented appropriate safeguards.

For more information about international data transfers, visit the ICO International Transfers Guidance.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

Active Accounts:

  • Account information: Retained while your account is active
  • Usage data: Typically retained for 12-24 months
  • Payment records: Retained for 7 years (UK tax and accounting requirements)
  • Support communications: Retained for 3 years

Closed/Inactive Accounts:

  • Account data: Deleted within 90 days of account closure (unless legal obligations require retention)
  • Anonymized data: May be retained indefinitely for analytics

Marketing Preferences:

  • Retained until you withdraw consent or request deletion

Legal and Compliance:

  • Data required for legal, accounting, or regulatory purposes may be retained for up to 7 years or as required by law

7.2 Deletion Criteria

When determining retention periods, we consider:

  • The nature and sensitivity of the data
  • The purposes for which we process the data
  • Legal, regulatory, and contractual obligations
  • The potential risk of harm from unauthorized use or disclosure

7.3 Secure Deletion

When data is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent unauthorized access or recovery.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8.1 Security Measures

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Encryption of sensitive data at rest
  • Secure password hashing (bcrypt, Argon2)
  • Regular security assessments and penetration testing
  • Firewall protection and intrusion detection systems
  • Secure software development practices

Organizational Safeguards:

  • Access controls and authentication mechanisms
  • Employee training on data protection
  • Confidentiality agreements with staff and contractors
  • Regular security audits and compliance reviews
  • Incident response and breach notification procedures
  • Data minimization and privacy by design principles

Payment Security:

  • PCI DSS compliant payment processing
  • Tokenization of payment card data
  • Third-party payment processor security standards

8.2 Your Responsibility

While we implement robust security measures, you also play a crucial role in protecting your information:

  • Use strong, unique passwords
  • Never share your account credentials
  • Enable two-factor authentication (if available)
  • Keep your devices and software updated
  • Use secure internet connections (avoid public Wi-Fi for sensitive activities)
  • Log out after using shared devices
  • Report suspicious activity immediately

8.3 No Absolute Security

Please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You acknowledge and accept the inherent risks of transmitting information online.

8.4 Data Breach Notification

In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will:

  • Notify the ICO within 72 hours of becoming aware of the breach
  • Notify affected users without undue delay
  • Provide information about the nature of the breach and steps we’re taking
  • Offer guidance on how you can protect yourself

9. Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights regarding your personal data:

9.1 Right of Access (Subject Access Request)

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of your request.

9.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal data. You can update most information directly through your account settings.

9.3 Right to Erasure (“Right to be Forgotten”)

You have the right to request deletion of your personal data in certain circumstances, including:

  • The data is no longer necessary for the purposes it was collected
  • You withdraw consent (where processing is based on consent)
  • You object to processing and there are no overriding legitimate grounds
  • The data was unlawfully processed
  • Deletion is required to comply with a legal obligation

Please note: We may be unable to delete certain data if we have a legal obligation to retain it (e.g., financial records).

9.4 Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain situations:

  • You contest the accuracy of the data
  • Processing is unlawful, but you don’t want it erased
  • We no longer need the data, but you need it for legal claims
  • You’ve objected to processing pending verification of legitimate grounds

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller where:

  • Processing is based on consent or contract
  • Processing is carried out by automated means

9.6 Right to Object

You have the right to object to:

  • Processing based on legitimate interests
  • Direct marketing (including profiling)
  • Processing for scientific/historical research or statistical purposes

9.7 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

9.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been violated:

Information Commissioner’s Office (ICO)
 Wycliffe House
 Water Lane
 Wilmslow
 Cheshire
 SK9 5AF

Phone: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint/

9.9 Exercising Your Rights

To exercise any of these rights, please contact us at:

  • Email: info@iptvflixhd.com
  • Subject line: “Data Protection Rights Request”
  • Include: Your full name, email address, account details, and specific request

We will respond to your request within one month. In complex cases, we may extend this by two additional months and will inform you of any delay.

Identity Verification: To protect your privacy, we may request additional information to verify your identity before processing your request.

10. Children’s Privacy

iptvflixhd.com is not intended for children under the age of 18, and we do not knowingly collect personal information from children.

10.1 Age Restriction

Our Terms of Service require users to be at least 18 years old. By using our Service, you represent that you meet this age requirement.

10.2 Parental Responsibility

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@iptvflixhd.com.

10.3 Deletion of Children’s Data

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take immediate steps to delete that information from our servers.

11. Third-Party Links and Services

Our Service may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party sites.

11.1 No Responsibility

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

11.2 Third-Party Integration

If you choose to connect third-party services to your iptvflixhd account (e.g., social media), those services may collect information about you according to their own privacy policies.

11.3 Advertising Partners (if applicable)

Third-party advertisers may use cookies and tracking technologies to collect information about your browsing activity. We do not control these technologies or the resulting information.

12. Do Not Track Signals

Some web browsers incorporate a “Do Not Track” (DNT) feature. Currently, there is no industry standard for how to respond to DNT signals. At this time, our Service does not respond to DNT signals or similar mechanisms.

13. Your California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). While iptvflixhd.com primarily operates in the UK, we respect the privacy rights of all users.

California residents may have the right to:

  • Know what personal information is collected
  • Know whether personal information is sold or disclosed and to whom
  • Opt-out of the sale of personal information
  • Access their personal information
  • Request deletion of personal information
  • Non-discrimination for exercising privacy rights

We do not sell personal information.

For more information or to exercise these rights, contact us at privacy@iptvflixhd.com with “California Privacy Rights” in the subject line.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

14.1 Notification of Changes

When we make changes, we will:

  • Update the “Last Updated” date at the top of this page
  • Post the revised Privacy Policy on our website
  • For material changes, provide prominent notice or email notification at least 30 days before changes take effect

14.2 Material Changes

Material changes may include:

  • Changes in how we collect or use personal data
  • Changes in data sharing practices
  • Reductions in your rights or protections
  • Changes required by law

14.3 Your Responsibility

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after changes are posted constitutes acceptance of the revised Privacy Policy.

If you do not agree to the updated Privacy Policy, you must stop using the Service and may request deletion of your account.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.